This legal notice identifies the provider of the Summoner mobile application and the website summoner-app.com (together, the "Service"). We publish it under Article 5 of Directive 2000/31/EC on electronic commerce, Article 4 of the Bulgarian Electronic Commerce Act (Закон за електронната търговия), and Article 13 of the General Data Protection Regulation (EU) 2016/679, which requires us to name the controller of your personal data.
The Service is operated by:
Aleksandar Ivanov Ivanov
Legal form: natural person. Not a company, and not a registered trader.
Trading as: Vaultpoint Labs, and Vaultpoint Social - the division of Vaultpoint Labs under which Summoner is published. Both are unregistered trading names.
Post with legal effect can be served at:
97 Sveti Patriarh Evtimiy Blvd.
Tsentar
6000 Stara Zagora
Bulgaria
Email reaches us fastest and we answer from it. The contact form routes to the same inbox.
Email: support@vaultpointlabs.com
Contact form: summoner-app.com/contact
Website: summoner-app.com
Telephone: +359 888 126 699
The operator is a private individual and is not entered in any commercial register. No company registration number, unified identification code (UIC / EIK) or registering authority applies.
Value added tax identification number under Article 214 of Directive 2006/112/EC:
The operator is not registered for VAT and holds no VAT identification number.
The website and the app's backend run on Google's Firebase platform: Firebase Hosting serves this site, and Cloud Firestore, Cloud Storage, Cloud Functions, Firebase Authentication and Firebase Cloud Messaging back the app. Section 4 of the Privacy policy lists every processor we use, and section 9 covers transfers outside the European Economic Area.
Hosting provider: Google, on the Firebase platform.
Database (Cloud Firestore): the eur3 European multi-region, meaning Belgium and the Netherlands.
File storage (Cloud Storage): the EU multi-region.
Server functions (Cloud Functions): us-central1, Iowa, United States.
The European Commission's online dispute resolution (ODR) platform closed on 20 July 2025 under Regulation (EU) 2024/3228, and it stopped accepting new complaints in March 2025. Links to ec.europa.eu/consumers/odr no longer reach a working service. Consumers in the EU can find the competent out-of-court bodies through the Commission's consumer redress site: consumer-redress.ec.europa.eu.
In Bulgaria, out-of-court settlement of consumer disputes runs through the conciliation commissions at the Commission for Consumer Protection (kzp.bg), including the General Conciliation Commission, which covers disputes no sector-specific commission handles.
The operator is not obliged to take part in dispute resolution proceedings before a consumer conciliation or arbitration board, and does not undertake to do so. We handle complaints directly, at the email address in section 3.
Summoner stores content that its users post, which makes it a hosting service under Regulation (EU) 2022/2065 (the Digital Services Act).
Under Articles 11 and 12 DSA we name a single point of contact for Member State authorities, the European Commission and the European Board for Digital Services, and for users of the Service:
support@vaultpointlabs.com
Communication in English or Bulgarian. This address is monitored by the operator personally and is the same one used elsewhere on this page; there is no separate legal department.
Under Article 16 DSA, anyone may notify us of content on the Service they consider illegal, and we will act on it. There are two routes:
Reports concerning child safety are prioritised and have their own route; see our Child safety standards. If a child is in immediate danger, contact your local emergency services first.
Where we remove or restrict content or an account, we give the affected user a statement of reasons under Article 17 DSA, as described in section 13 of our Terms of service. It says whether the decision followed a report and whether an automated step was involved. A restriction on an account shows in the app. When reports hide a public Summon, we email its host. When we decide on a report, we tell the person who sent it what we decided, whether an automated step was involved, and how to contest it (Article 16 DSA).
If we become aware of information suggesting a criminal offence that threatens someone's life or safety, we inform the police or judicial authorities of the Member State concerned, as Article 18 DSA requires.
The operator is one person, with no staff, which makes the Service a micro-enterprise. Under Article 19 DSA that exempts it from the additional obligations for online platforms in Section 3 of Chapter III, except Article 24(3) (telling the Digital Services Coordinator, on request, how many people in the Union use the Service), and under Article 15(2) from transparency reports. We meet the obligations above all the same, and anyone affected by one of our decisions can ask a person to review it.